Notation Based on the Act on Specified Commercial Transactions

Seller

Quantz Inc.

Brand Name

KYVALI

Operating Manager

Yuna Kwon

Address

Aoyama Marutake Building 6F,
3-11-36 Minamiaoyama, Minato-ku,
Tokyo, Japan

Contact

Email: info@kyv4li.com

For enquiries, please contact us by email.
We will respond to enquiries within a reasonable period during our business days.

Sales Price

The sales price of each product is displayed on each product page.

All prices are displayed in the currency shown on the website.
For customers in Japan, prices may include consumption tax where applicable.

Additional Fees

In addition to the product price, customers may be responsible for the following fees:

・Shipping fees
・Import duties, customs fees, taxes, brokerage fees, and other charges imposed by the destination country or region
・Payment processing fees, if applicable
・Additional costs arising from incorrect or incomplete shipping information, refusal of delivery, unclaimed packages, or failure to pay customs duties or taxes

Shipping fees will be calculated and displayed at checkout unless otherwise stated.

For international orders, import duties, customs fees, taxes, and other charges are not included in the product price or shipping fee and are the responsibility of the customer or recipient.

Payment Methods

Available payment methods will be displayed at checkout.

Payments may be processed through external payment service providers or e-commerce platforms.

Payment Timing

Payment is required at the time of order unless otherwise stated.

For bespoke, made-to-order, customized, or pre-order items, payment terms may be confirmed separately before production begins.

Delivery Method

Domestic orders within Japan will be shipped via Yamato Transport or another trusted domestic courier service selected by KYVALI.

International orders will be shipped via DHL or another international courier service selected by KYVALI depending on the destination, order value, and shipping conditions.

Delivery Time

Many KYVALI products are handmade, made to order, or produced in small quantities.

Unless otherwise stated on the product page, orders will usually be prepared and dispatched within 2 to 4 weeks after payment confirmation and address verification.

For bespoke, made-to-order, customized, or pre-order items, production and dispatch times may vary depending on the product, materials, and production schedule.

Please note that delivery may be delayed due to holidays, busy seasons, product launches, high order volume, customs clearance, courier delays, import restrictions, weather conditions, or other circumstances beyond our control.

Returns, Exchanges, and Cancellations

As KYVALI products are handmade, made in small quantities, and may include made-to-order or bespoke items, we do not accept returns, exchanges, or cancellations due to customer preference, change of mind, personal circumstances, or incorrect size selection by the customer.

Returns or exchanges may only be accepted if the product has a confirmed manufacturing fault or if an incorrect item has been delivered.

If you believe that your item has a manufacturing fault or that you have received an incorrect item, please contact us by email at info@kyv4li.com within 7 days of delivery.

All return requests must be approved by KYVALI in advance. Items returned without prior approval may not be accepted.

To be eligible for return, the product must be unused, unworn, undamaged, and returned with all original tags, labels, dust bag, accessories, and packaging.

If KYVALI confirms that the product has a manufacturing fault or that an incorrect item was delivered, KYVALI may offer, at its discretion, a repair, replacement, exchange, or refund through the original payment method.

Original shipping fees, customs duties, taxes, brokerage fees, and other external charges are non-refundable unless otherwise required by applicable law or agreed in writing by KYVALI.

Size Adjustments and Remakes

Please check the size guide and product details carefully before placing your order.

If the size does not fit, KYVALI may, at its discretion, offer a size adjustment, alteration, or remake service where possible.

Any adjustment, alteration, or remake may be subject to additional production fees, material fees, shipping fees, customs duties, taxes, and other related costs.

The availability, cost, and schedule of any size adjustment or remake will be determined individually after reviewing the product condition, design, material availability, and production schedule.

Return Address

For security and proper handling, the return address will be provided individually after your return request has been approved by KYVALI.

Please do not send any items back without prior approval and return instructions from KYVALI. Items returned without prior approval may not be accepted.

Business Hours

Business hours: 10:00–18:00
Closed: Saturdays, Sundays, Japanese national holidays, and other holidays designated by KYVALI

Corporate Number

3010401153896